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Republic Wireless Runaround Continues

The Republic Wireless saga continues. Yesterday, a new customer service rep appeared on the help ticket. But his first statement made it clear he hadn't actually read the thread of previous messages. After I summarized and we went back and forth, to unambiguously state that I was NOT trying to cancel my service and that I DID want to keep my number, he indicated that they would make the switch for me behind the scenes and that, although I might expect a brief interruption of service and have a different number show up for my phone briefly, they could quickly reassociate my number with the phone and get it working again.

Then the first customer service rep jumped back in and, seemed to have not read the intervening messages and reiterated the same thing she'd been saying the previous day. Shortly after noon she said "Thanks for being so patient. In order to better assist you, we will be escalating your ticket for further assistance. Again, we thank you for your continued patient and understanding". That was at 12:40 yesterday afternoon. Since then, crickets.

This morning, nothing appears to have happened, so I followed up in the ticket to say "It appears no action has been taken. Please send me the label to return the phone ASAP."

While I'm waiting for them to sort out the problem, I found Whistleout which has a nice comparison of wireless carriers. I've identified a number of plans that I might consider if Republic Wireless can't sort this issue out promptly. They keep telling me I need to cancel my service: I can do that, if that's what it takes.

Shopping for New Mobile Carriers While Getting Republic Wireless Runaround

I'm still getting the runaround from Republic Wireless that is telling me to cancel my service before they'll let me return the phone I bought. I tweeted at them yesterday and they promptly replied and said they would follow up. But when they did, they just said to follow the same nonsensical directions. They said the customer service rep would follow up with me with more information, but she never did.

When I finally clicked on the link using my phone, it evidently doesn't take you to the page to cancel your service anyway: just a page to create more help tickets. And it warns you not to create another help ticket if you already have one. But I filled one out anyway, since that seemed to be what they were telling me to do. Very frustrating.

This morning, I followed the link on my computer and it takes you to a different page that is where you supposedly cancel your service, but the page doesn't match the directions. There is supposed to be "green check" to confirm that isn't visible on my screen. I've sent them a screenshot.

It's particularly frustrating because it's not like I'm a non-technical person. This shouldn't be this complicated. Furthermore, I understand that a business shouldn't require a customer to do things because their business process is broken. If they needed me to affirm something to the federal government, I could understand that: they aren't able to do that. Or if they needed me to enter some particular piece of information that I have and they don't, that could make sense. But to tell me that I need to click around in their lame web software because they can't make it work any other other way, that's just broken.

While I'm getting the runaround, I'm looking at other carriers. I hate Comcast, but since I'm already a Comcast customer, the Xfinity Mobile service looks like a possibility. Unfortunately, you can't bring your own android device to their service. Still, I am in the market for a new phone… Another possibility is Google Fi. They're selling the Moto X4 for $50 cheaper than Republic Wireless. And my colleague George uses their service.

But maybe Republic Wireless can find some way to make this work without me just canceling my account and switching to another carrier. But I'm starting to lose hope.

Republic Wireless Runaround

We were early adopters of Republic Wireless, a cell carrier that was an innovator in VOIP phones. Their business model was predicated on getting people to use Wifi for most of their connectivity -- an easy proposition for me, as I spent most of my time at home or at work. In fact, I use almost all of my cell data for playing augmented reality games (like Ingress and Pokémon Go). And generally I've been very pleased with the service. Until today.

I recently got a new cell phone, which I purchased through Republic Wireless. But I discovered, when I tried to set it up, that this model of Motorola phone can't do adoptable storage. (Never mind that my cheaper phone a generation older can do it. As can my son's more expensive model.) Republic Wireless has a generous return policy and I've been trying to return the phone.

Rather than activating the new phone with a new sim card, I had simply moved my existing sim card over to the new phone. So I switched it back, turned on my old phone and did a factory wipe of the phone to return.

But now they're telling me I need to "cancel my service" to "deactivate" the "new" phone: "It is the only way we can begin a return process."

I don't want to cancel my service or deactivate my current phone. But if they're making it this complicated, I guess I should be looking for a new carrier as well as a new phone.

Motorola, Adoptable Storage, Capitalism, and Disappointment

I made sure the first Android device I got had an SD card slot. It came with limited "internal" memory, but an SD slot seemed to offer plenty of space for expansion. Ha. As it turned out, most apps couldn't be moved to the external storage. Or keep their data there. It the end, it turned out to be nearly useless and I realized I'd been sold a pig in a poke.

About a year ago, I got low-end Motorola E4 and discovered that it supported "adoptable storage" by which the SD card was integrated into the device's filesystem. I was skeptical, having gotten burned before. But I bought a card and plugged it in. It warned me that it might be slow. But it was fine. It worked great. Seamless. I helped my son set it up on his Moto Z Play and it worked fine.

I liked the Moto E4, except for the camera. So I decided to step up and get a Moto X4. I moved my SIM card and SD card over. Except the X4 doesn't support adoptable storage. The option isn't available.

There aren't any convincing explanations for why Motorola chose to not implement adoptable storage for this model, except as a business decision to drive people to more expensive phones. Sigh... I hate that aspect of capitalism that makes companies create intentionally inferior products to maximize revenue, rather than just making products with the features that people really want.

Unfortunately, it's probably a showstopper for me: I use syncthing to manage my music, photos, and working documents and it can't write to SD cards due to the same vagaries of Android that made my first SD card so useless. So I'm planning to return the phone. What a huge disappointment.

Not Creepy At All

This is a story that Phil and I have been trying to tell, but have been reluctant because it sounds kind of creepy. But my goal is to persuade you that it isn't creepy at all. Well, not very creepy anyway.

When Phil and I attended the Esperanto "Landa Kongreso" in St. Louis, Darcy Ross also attended. She brought with her a whole contingent of other students she had organized from the student Esperanto club at the University of Illinois. A bunch of us other (older) folks were hanging out in the hotel lobby when Darcy breezed in chattered with us for a few minutes in Esperanto and then breezed out. All the men sighed as she left and a grandmotherly Maria Murphy said, "Ŝi estas tre ĉarma, ĉu ne?" ("She's very charming, isn't she?") And all the men agreed, "Jes, jes. Tre ĉarma!"

Dr. Robert Read, one of the other esperantists, upon hearing that there was suddenly an Esperanto club in Champaign with 14 or 15 such active learners, wanted very much to meet with them -- to see whether there was some factor or technique that could be replicated to initiate an Esperanto revolution all across the country. So we all had lunch together.

d-ro Robert Read

After lunch, I asked Dr. Read what he had learned. He thought for a moment and said (in the penetrating way he does), "Well, I understand it now. To produce this kind of fantastic change in any community, all you need is Darcy." And we mused for a few minutes about how it was just too bad you couldn't clone people.

And for a day or two, Phil and I were wistful about how every club couldn't have their own Darcy. And at some point one of us had the insight that, not only Esperanto clubs could use a Darcy: that EVERYONE needed a Darcy. A Darcy of their very own.

So for 10 years, Phil and I have quietly mused about the idea of everyone having a Darcy of their very own. See? It's not creepy. Not creepy at all.

And what would you do with your very own Darcy? Whatever she tells you to.

Attending a Hearing

On Friday, I attended a hearing at Hampshire Superior Court. It may be the first time I've attended a judicial hearing. I've seen them on television, of course: hearing the bailiff call "All rise!" is an iconic part of crime dramas. One thing I'd never heard before was that the lawyers referred to each other as "my brother". Maybe that's a Massachusetts thing. In any event, to see it in real life was an interesting cultural experience.

The hearing was about a lawsuit filed on behalf of two students arguing that the selection of the date of the preliminary election for Amherst Town Council disenfranchised them. The students themselves weren't there. Indeed there were no students in attendance. Several elderly women were there in support of their side, including one who periodically would say, "Mm-HMM!" when their lawyer made a point. Their lawyer was quite effective, in spite of the fact that he had little or nothing to work with: the Charter Commission reported that the preliminary election would be on same date as the statewide primary more than a year in advance. And the date was approved by the Charter Commission, the Select Board, Town Meeting, the State legislature, and signed by the Governor. If there was a problem with the date, students could have raised this issue at any of these previous points. To come in at the very end -- barely a month before the election -- to seek an injunction, seems pretty unreasonable.

When the lawyers for the Town were able to speak, they began their presentation, but the judge stopped them and asked them to address the last question raised by the other lawyer. This seemed to throw their presentation off track -- that was evidently one of the last points they were going to make -- and so their presentation was not as polished. But I think the Town is on solid ground with the election and I would be very surprised if the election were derailed now. Still, you never really know with the courts. Much of legal argumentation is about the applicability of previous cases and there are always a boat load of weird precedents.

UPDATE: Court finds for the Town of Amherst and the election will proceed.

Alisa for Amherst Again

Alisa is running for town-wide office in Amherst again. I'm pleased to support her candidacy. There is no one more qualified or who has a better understanding of town issues and politics than Alisa. Especially for the first Town Council, I hope voters have the wisdom to select her to help shape the policies and practices that will make the Council effective.

During my time off this summer, I spent some of it to help her set up her new campaign website: alisaforamherst.com. It gave me an opportunity to play with using the Bootstrap templates. They're pretty easy to use for a brochure-ware kind of site. Ten years ago, I thought a CMS was clearly the way to go, since the trend seemed to be toward multiple authorship, public engagement, and continuous updates. Instead, people have farmed out most of that to Facebook. But also still see the value of having a brochure-ware site to have an independent presence on the web. It's sad, although the ongoing effort to maintain a content management system has turned out to be much higher than most of us expected. Much higher than I expected anyway.

On September 4th, Amherst will have a preliminary election, timed to the same date as the state-wide primary election. And then the general election will be on Nov 6. To vote, you need to register at least 20 days prior to the election. To vote in the preliminary election, you need to register by Aug 15. Please vote!

Weird Volume Icon Behavior

This afternoon, I was puzzled when I discovered that every time I lifted my mouse off the desk, the volume indicator would flash on the screen for a moment. It was pretty irritating. I wondered if i had turned on some accessibility feature. Or if some app had gone haywire. Or if I had malware. I googled and found a number of pages reporting similar behavior, but nothing diagnostic.

I spent some little time trying to diagnose the behavior. It seemed perfectly repeatable. Lift mouse, icon appears. I checked System Preferences for the mouse and accessibility without finding anything. I tried quitting apps. I tried rebooting. But the behavior persisted. It was perfectly reliable: lift the mouse and the volume icon appears.

I finally went to talk to the IT staff to see if they'd seen anything like that. George said he'd seen a computer doing something like that yesterday. But he hadn't figured it out.

I sat back down at my computer and looked at the screen. When I lifted the mouse, there was the volume indicator looking like it was thinking about changing. But what could be changing it? Then I remembered that I'm using one of the Matias keyboards and they have a dial for the volume on the back. And the dial was pressed up against the base of my monitor. Doh! When I moved the keyboard so that the dial wasn't touching the base, the behavior vanished.

Maybe this post will help someone else figure it out when it happens to them.

Non-Responsibility

This summer, for the first time ever, I decided I would take seriously the idea that, as an employee on a 9-month contract, I have a period of non-responsibility. In the past, I've simply gone into my office and worked all summer (with exception of holidays and occasional research trips or family vacations).

It didn't help that within two days of starting, I got another flu-like virus that progressed to viral pneumonia and had everyone threatening to take me to the emergency room. Nor that the following week, my dear colleague had organized a science education workshop that had me going in for 8 hours a day. But after that, I began to actually shift into another gear.

I stayed home. I worked in the yard, doing battle with the weeds. I did some repairs around the house that, previously, I would have simply given up on.

I let my son convince me to start playing Pokémon Go. I started walking more.

And finally, after two or three weeks, I realized I had reached a different baseline for stress. I wasn't constantly feeling punchy. I was able to sit back and consider things from a different perspective. It's been good.

I also was able to start getting caught up with my Global Voices editorial responsibilities. I had fallen behind in March and hadn't been able to pick them up again. Now I'm almost caught up.

This week, the on-line class I'm teaching becomes available to students, tho doesn't formally start until next week. I've been spending some time during the past couple of weeks getting ready.

Of course, the email never ends. I've still been spending a couple of hours every day keeping on top of email. I also have made time to meet with the technical staff, have an exit interview with our outgoing CIO, write letters of recommendation for students, etc.

I've also been enjoying the chance to take a nap now and again. And on a hot day like today, I'll think that's what I'll do now.

The Long Arc

It's painful watching reactionaries and morons impede progress on important long-term projects (e.g. the Paris Agreement or Joint Comprehensive Plan of Action.) And, while it is cold comfort, it's worth recalling the victories we've won in the past.

I remember as a kid when unleaded gasoline was introduced. Previously, tetraethyl-lead was used, almost universally, to allow higher compression ratios in gasoline engines. Scientists fought a battle for years against powerful corporate interests to discontinue the use of lead which is a neurotoxin that causes profound damage during human growth and development. Eventually, they won. We won! Lead was phased out over a twenty-year period. During this time, when you went to the gas station both were available as "regular" or "unleaded". Finally, it was discontinued entirely and unleaded had become "regular". Since then, it's been proposed that leaded gasoline was a cause of a huge spike in violent crime. And soil near busy roadways is still heavily contaminated by lead. But we won! Science won! Trump and his corporate cronies won't be bringing back leaded gasoline.

I also remember ozone depletion. Scientists discovered that chemicals used in refrigeration and aerosols were causing ozone to break down in the upper atmosphere. Again, the corporate interests fought tooth-and-nail to obfuscate and undermine the science. But in the face of growing evidence about the seriousness of the threat, an international consensus lead to the banning of the ozone depleting substances. Trump isn't going to reverse that either.

These are both examples of victories won during a time when science wasn't under threat the way it is today. Now, the enemies of progress are trying to make it impossible to collect evidence about the effects of climate change. And to undermine education and defund basic science altogether. While it's painful to watch their moronic antics, the arc of the moral universe is long, but it bends toward justice.

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