Today, I got a request for someone who wanted to update their machine to Lion (ie, MacOS 10.7). Their husband got a new Mac and she can no-longer sync with his calendar via iCloud. Unfortunately, you can't get Lion anymore. The Apple Store and the App Store both only sell 10.8: Mountain Lion. And her machine doesn't meet the technical specifications to run 10.8.
A few weeks ago, some other colleagues were interested in upgrading to Mountain Lion, but discovered that you have to be running at least 10.6 to update, but that you can't buy installers for 10.6 either. Eventually, they discovered that if you call Apple on the phone, you can still buy a DVD to update to 10.6.
In an email to our local Apple Rep, I said:
Just my $0.02 -- this kind of behavior on the part of Apple is exceptionally user-hostile. It's exactly this kind of behavior that's making me increasingly reluctant to recommend Apple solutions.
Not that I expect them to pay any attention. I expect they would just as soon jettison the Mac business altogether. And perhaps they will.
- Steven D. Brewer's blog
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