You are here

Republic Wireless Runaround Continues

The Republic Wireless saga continues. Yesterday, a new customer service rep appeared on the help ticket. But his first statement made it clear he hadn't actually read the thread of previous messages. After I summarized and we went back and forth, to unambiguously state that I was NOT trying to cancel my service and that I DID want to keep my number, he indicated that they would make the switch for me behind the scenes and that, although I might expect a brief interruption of service and have a different number show up for my phone briefly, they could quickly reassociate my number with the phone and get it working again.

Then the first customer service rep jumped back in and, seemed to have not read the intervening messages and reiterated the same thing she'd been saying the previous day. Shortly after noon she said "Thanks for being so patient. In order to better assist you, we will be escalating your ticket for further assistance. Again, we thank you for your continued patient and understanding". That was at 12:40 yesterday afternoon. Since then, crickets.

This morning, nothing appears to have happened, so I followed up in the ticket to say "It appears no action has been taken. Please send me the label to return the phone ASAP."

While I'm waiting for them to sort out the problem, I found Whistleout which has a nice comparison of wireless carriers. I've identified a number of plans that I might consider if Republic Wireless can't sort this issue out promptly. They keep telling me I need to cancel my service: I can do that, if that's what it takes.

Tags: